Returns, Refunds & Cancellations
Small batches, made by hand in Calgary. Here's exactly where we stand, written plainly rather than in policy language.
Changing or cancelling an order
Email care@elysiumbliss.ca within 12 hours of ordering. If it hasn't been packed and handed to the carrier, we'll change or cancel it.
Once a parcel has left us we can't recall it.
If we got it wrong
If we sent the wrong item, missed something from your order, or a product left us faulty — a wick set badly, a cap that didn't seal, a jar that leaked before it reached you — that's ours to fix.
Email care@elysiumbliss.ca within 7 days of delivery with your order number and a photo. We'll replace it or refund it, and you won't pay to send anything back.
If a parcel is damaged in transit
Once your order leaves our hands it's in the carrier's, and we can't take responsibility for how it's handled on the way to you.
If a parcel arrives visibly damaged, keep the packaging and photograph it before you open it, then file a claim with the carrier using the tracking number in your shipping confirmation. Most carriers include some coverage as standard.
Email us as well. We can't refund transit damage, but we'll give you whatever we have on our side to support your claim — proof of value, dispatch date, packing details.
Returns
Candles, reed diffusers and wax melts. Once a candle has been burned or a diffuser opened, we can't take it back — that's a safety and hygiene line we won't cross. Unopened and in original packaging within 14 days, send it back for a refund of the product price. Return postage is yours unless we sent the wrong thing.
The Clean Line — skincare and body care. Because these are formulas that go on your skin, we can't accept opened products back. Unopened and unused within 14 days, we'll refund the product price.
We'd much rather you didn't end up here. Every ingredient is published in full on every product page, and every formula comes with patch test instructions on the label — please use them. If you're unsure whether something suits your skin, email care@elysiumbliss.ca before you buy. Sarah will answer it herself.
Gift cards are not refundable.
Refunds
Once we've approved a claim, refunds go back to your original payment method within 7 business days. Original shipping charges aren't refunded.
Anything unclear: care@elysiumbliss.ca. A person reads it, and that person is usually Sarah.